This Payment & Delivery Policy sets out the conditions applicable to products ordered through the PHIBBA online store at https://phibba.com and delivered within the Republic of Bulgaria.

Please note: The delivery methods, prices, estimated delivery times and payment options described on this page currently apply only to orders delivered within Bulgaria.

PHIBBA will soon introduce delivery to additional countries. The applicable delivery methods, prices and conditions for international orders will be published separately as they become available.

Seller: MarmaMATER EOOD
Brand: PHIBBA
UIC/VAT No.: 208623649
Registered office and management address: 1 Ravnogor Str., Sofia, Bulgaria
Website: https://phibba.com
Email: hi@phibba.com
Telephone: +359 88 70 70 170

DELIVERY

1. Delivery Methods in Bulgaria

Products purchased through https://phibba.com can currently be delivered within Bulgaria using the following methods:

• BOX NOW – Locker delivery
• Speedy – Office delivery
• Speedy – Personal address delivery

The available delivery options for a particular order will be displayed during checkout.

PHIBBA may introduce additional delivery methods in the future. Where applicable, these will be displayed during the checkout process and/or announced on this page.

2. Delivery Prices in Bulgaria

For orders delivered within Bulgaria, the following fixed delivery prices apply:

BOX NOW Locker – €2

Your order will be delivered to the BOX NOW locker selected during checkout.

Speedy Office – €3

Your order will be delivered to the Speedy office selected during checkout.

Speedy Personal Address – €4

Your order will be delivered by Speedy to the personal address specified during checkout.

Free Delivery

FREE DELIVERY is available for all orders over €59 delivered within Bulgaria.

Where the total value of the eligible products in your order exceeds €59, no standard delivery charge will be applied.

Unless expressly stated otherwise as part of a specific promotion, the €59 threshold is calculated based on the value of the products in the order after applicable discounts and before delivery charges.

PHIBBA may occasionally offer promotional free-delivery campaigns with different thresholds or conditions. Where applicable, the specific terms of the promotion will be clearly communicated.

3. Order Processing

Orders placed before 3:00 PM on a business day will normally be processed and dispatched on the same business day.

Orders placed after 3:00 PM will normally be processed and dispatched on the next business day.

Orders placed during weekends or official public holidays will normally be processed on the next business day.

During periods of unusually high order volumes or circumstances beyond our reasonable control, processing may take longer.

Such circumstances may include, for example:

• promotional campaigns;
• Black Friday or other high-volume sales periods;
• public holidays;
• unusually high order volumes;
• courier service disruptions;
• severe weather conditions;
• technical problems;
• force majeure events;
• other circumstances outside PHIBBA’s reasonable control.

Where a significant delay occurs, PHIBBA will make reasonable efforts to inform affected customers.

4. Estimated Delivery Time

Orders within Bulgaria are normally delivered within 1–2 business days after dispatch.

Delivery times are estimates and may vary depending on:

• the selected delivery method;
• the destination;
• courier workload;
• public holidays;
• weather conditions;
• temporary courier disruptions;
• other circumstances outside PHIBBA’s reasonable control.

Once an order has been handed over to the selected courier, actual delivery is also subject to the courier’s operating schedule and delivery conditions.

5. Order Confirmation and Contact

PHIBBA reserves the right to contact a customer before dispatch where reasonably necessary to:

• confirm order information;
• clarify a delivery address;
• correct incomplete information;
• confirm the selected delivery method;
• resolve a payment issue;
• clarify another matter necessary for fulfilling the order.

We may contact you using the telephone number or email address provided during checkout.

6. Incorrect or Incomplete Delivery Information

The customer is responsible for providing accurate and complete information necessary for delivery.

This includes, where applicable:

• full name;
• telephone number;
• email address;
• delivery address;
• selected Speedy office;
• selected BOX NOW locker;
• other information reasonably required by the courier.

PHIBBA shall not be responsible for delays or failed deliveries resulting from incorrect, incomplete or outdated information supplied by the customer.

If we identify an apparent discrepancy between the selected delivery method and the information provided, we may contact you before dispatch to clarify the order.

For example, if Speedy Office delivery has been selected but only a residential address has been provided, we may contact you to confirm the appropriate Speedy office rather than selecting one without your approval where reasonably possible.

7. BOX NOW Deliveries

Orders delivered through BOX NOW will be sent to the locker selected by the customer during checkout.

The customer is responsible for entering a valid telephone number and other information required to receive notifications and access the locker.

The shipment must be collected within the period specified by BOX NOW.

If the shipment is not collected within the applicable collection period and is returned to PHIBBA, additional delivery charges may apply if the customer requests that the order be shipped again.

BOX NOW orders must be paid online by debit or credit card during checkout. Cash on delivery is not available for BOX NOW Locker deliveries.

8. Speedy Office Deliveries

For Speedy Office delivery, the customer must select or specify an appropriate Speedy office during checkout.

Once the shipment reaches the selected office, collection is subject to Speedy’s applicable procedures and storage periods.

If a shipment is not collected and is returned to PHIBBA, additional delivery charges may apply if the customer requests a new delivery.

9. Speedy Personal Address Deliveries

For delivery to a personal address, the customer must provide a complete and accurate delivery address and valid contact information.

The courier may contact the customer before attempting delivery.

Delivery availability and timing are subject to Speedy’s applicable delivery schedule for the relevant location.

10. Receiving and Inspecting Your Order

When receiving your shipment, we recommend checking the external condition of the parcel.

If the package appears visibly damaged, opened, crushed, wet or otherwise compromised during transportation, please inform the courier immediately where possible.

Where the courier’s procedure permits it, ask for the damage to be recorded.

We also recommend taking photographs of any visible damage to:

• the external packaging;
• the shipping label;
• the products;
• any leakage, breakage or other transportation damage.

If you discover a problem with your order, please contact PHIBBA at hi@phibba.com as soon as reasonably possible.

Failure to identify damage immediately upon delivery does not automatically affect any mandatory statutory rights you may have under applicable consumer protection legislation.

11. Uncollected and Unsuccessful Deliveries

Where an order cannot be delivered or collected due to circumstances attributable to the customer, including:

• an incorrect delivery address;
• an incorrect telephone number;
• failure to respond to reasonable courier contact;
• failure to collect a parcel within the courier’s collection period;

the shipment may be returned to PHIBBA.

If the customer subsequently requests a new delivery, additional delivery costs may apply.

Any such charges will be communicated before the order is dispatched again.

12. Cancelling an Order Before Dispatch

You may request cancellation of an order that has not yet been dispatched.

Please contact PHIBBA as soon as possible through one of our official communication channels:

Telephone: +359 88 70 70 170
Email: hi@phibba.com

We will make reasonable efforts to cancel the order where it has not yet entered the dispatch process.

If the order has already been handed over to the courier, it may no longer be possible to cancel the shipment. In this case, the applicable Returns & 30-Day Money-Back Guarantee Policy will apply after delivery.

Cancellation of an order before dispatch is separate from any statutory right of withdrawal or rights available under PHIBBA’s 30-day money-back guarantee.

PAYMENT

13. Payment Methods

Orders placed through https://phibba.com and delivered within Bulgaria may be paid using the payment methods available during checkout.

These may include:

• Debit or credit card – online payment
• Cash on delivery via Speedy, where available

The payment methods available for a particular order may depend on the selected delivery method.

14. Debit and Credit Card Payments

Customers may pay for their orders directly through https://phibba.com using an eligible debit or credit card.

Online card payments are processed through Stripe, a third-party payment service provider.

Payment information required to process the transaction is transmitted securely to the relevant payment provider.

PHIBBA does not need to receive or store your complete payment card details where the transaction is processed directly through the payment provider.

Depending on your card issuer or payment provider, additional authentication may be required before a transaction can be completed.

If an online payment is unsuccessful, the order may remain unpaid and may not be processed until a valid payment has been completed.

15. Cash on Delivery

Where available, customers selecting an eligible Speedy delivery method may choose to pay upon delivery.

Cash-on-delivery payments may be processed through the courier’s applicable Postal Money Transfer service or another legally permitted payment mechanism.

The courier will provide the applicable payment document in accordance with its procedures and Bulgarian legislation.

Availability of cash on delivery will be displayed during checkout.

16. BOX NOW Payments

Orders delivered to a BOX NOW Locker must be paid online during checkout.

The following payment method is available for BOX NOW deliveries:

• debit or credit card.

Cash on delivery is not available for BOX NOW Locker orders.

If payment cannot be completed successfully, the order will not be dispatched through BOX NOW until a valid payment has been received.

17. Payment Documents and Invoices

Payment and accounting documents are issued in accordance with the selected payment method and applicable Bulgarian legislation.

Where payment is made through a courier using a Postal Money Transfer service, the courier may issue the relevant payment document.

Where payment is made electronically by debit or credit card, the transaction is recorded electronically through the relevant payment system.

Where an invoice is required, the customer must provide the necessary invoicing information during checkout or contact PHIBBA within the applicable timeframe.

18. Payment Security

Online card payments made through https://phibba.com are processed using the payment infrastructure provided by Stripe.

Payment service providers use technical and organisational security measures designed to protect payment information.

PHIBBA does not control every aspect of third-party payment infrastructure and cannot guarantee the uninterrupted availability of third-party payment services.

However, if you experience a payment-related issue concerning an order placed through PHIBBA, our team will make reasonable efforts to assist you in identifying and resolving the issue.

Please contact us at hi@phibba.com if you experience a payment problem.

19. Failed or Declined Payments

A card transaction may be declined for reasons including:

• insufficient funds;
• incorrect card information;
• card restrictions;
• failed authentication;
• security measures applied by your bank;
• technical problems affecting the payment provider.

PHIBBA may not receive detailed information regarding the reason for a declined transaction.

Where necessary, you should contact your bank or card issuer for further information.

An order requiring advance payment will normally not be dispatched until payment has been successfully confirmed.

20. Refunds

Where a refund is due, it will be processed in accordance with the applicable PHIBBA Returns & 30-Day Money-Back Guarantee Policy, the General Terms and Conditions and applicable consumer protection legislation.

For orders originally paid by debit or credit card, refunds will normally be returned through the applicable payment method where reasonably and technically possible.

The time required for a refund to appear in your account may depend on the payment provider, bank or card issuer.

21. DELIVERY OUTSIDE BULGARIA

The prices, delivery methods and estimated delivery periods described in this Policy currently apply only to deliveries within the Republic of Bulgaria.

PHIBBA is preparing delivery options for customers in additional countries.

International delivery conditions, available couriers, delivery prices, free-delivery thresholds, estimated delivery periods and available payment methods will be published separately as they become available.

Until specific conditions for a country are published and made available during checkout, the Bulgarian delivery prices listed in this Policy should not be interpreted as applying to international orders.

22. CHANGES TO THIS POLICY

PHIBBA may update this Payment & Delivery Policy from time to time, including changes relating to:

• delivery providers;
• delivery prices;
• free-delivery thresholds;
• available payment methods;
• processing times;
• available countries;
• courier services.

The current version of the Policy will be published on https://phibba.com.

Changes will not retroactively alter the delivery price or payment conditions applicable to an order already validly placed, except where required by law or expressly agreed with the customer.

23. CONTACT

For questions concerning an order, delivery, payment or this Policy, please contact:

MarmaMATER EOOD
PHIBBA

UIC/VAT No.: 208623649
Registered office and management address: 1 Ravnogor Str., Sofia, Bulgaria

Website: https://phibba.com
Email: hi@phibba.com
Telephone: +359 88 70 70 170

DELIVERY AT A GLANCE – BULGARIA

BOX NOW Locker: €2
Speedy Office: €3
Speedy Personal Address: €4
FREE delivery: Orders over €59
Estimated delivery: 1–2 business days after dispatch
Orders before 3:00 PM: Normally dispatched the same business day
Orders after 3:00 PM: Normally dispatched the next business day